ITOM & HELPDESK
IT Help Desk Case Study in the Maritime and Supply Chain Management Industries
Our client is a distinguished figure in the maritime and SCM (Supply Chain Management) industries, operating out of Germany but providing container shipping services to a global market. Their large scale operations meant they required sufficient support to maintain their help desk functions. The solverASSIST team rose to the task. Transforming from a mere vendor…
Read MoreThe Best Time to Start Outsourcing IT Services for Your Business
EMPOWER YOUR BUSINESS The Best Time to Start Outsourcing IT Services for Your Business SCHEDULE A CONSULTATION Outsourcing IT services can be a daunting prospect for any company. There are many concerns that come with handing over critical services to an external party, including potential risks to the company’s ROI and reputation. Despite these fears,…
Read MoresolverASSIST’s Help Desk and Escalation Management for IT Operations Management (ITOM)
EMPOWER YOUR BUSINESS solverASSIST’s Help Desk and Escalation Management for IT Operations Management (ITOM) SCHEDULE A CONSULTATION Businesses across the globe rely on technology to streamline their operations, maintain a competitive advantage, and successfully provide products or services to their customers. In fact, Statista predicts that emerging technology will experience a growth rate of 104%…
Read MoreTransform Your Company With solverASSIST’s Help Desk Customer Service
EMPOWER YOUR BUSINESS Transform Your Company With solverASSIST’s Help Desk Customer Service SCHEDULE A CONSULTATION Hubspot reports that an overwhelming 91% of customer service teams agree that a help desk system increases productivity. Hubspot also reveals that 60% of high-growth customer service teams use a help desk, which is higher than slower-growing teams. These statistics…
Read MoreITS Help Desk
EMPOWER YOUR BUSINESS solverASSIST Provides ITS Help Desk Support Services SCHEDULE A CONSULTATION solverASSIST is a B2B IT & ITeS service provider; we offer personalised service models that include dedicated services tailored to suit the requirements of your business. As technology advances rapidly, it can force your hand and the need to upgrade your legacy systems…
Read MoreIT Services: Why solverASSIST Is the Right Service Provider for You
EMPOWER YOUR BUSINESS IT Services: Why solverASSIST Is the Right Service Provider for You SCHEDULE A CONSULTATION solverASSIST is a bespoke IT and ITeS service solutions provider that can take your business to the next level. We are experts on shipping and logistics in the maritime industry; however, our offering extends to a few other…
Read MoreHow Your Business Can Benefit From Working With an ITeS Company
EMPOWER YOUR BUSINESS How Your Business Can Benefit From Working With an ITeS Company SCHEDULE A CONSULTATION SCHEDULE A CONSULTATION According to Webinar Care (2022), approximately 79% of customers consider personalised customer support more important than personalised marketing. Help Scout (2022) adds that 78% of customers worldwide would choose the same company again based on…
Read MoreThe Power of The Humble Help Desk
EMPOWER YOUR BUSINESS The Power of The Humble Help Desk SCHEDULE A CONSULTATION SCHEDULE A CONSULTATION During the course of most people’s lives, we have all had to phone or speak to a help desk or customer service centre. As a customer, we all know what a help desk is there for. But what value…
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