A1@2x
EMPOWER YOUR BUSINESS

How Your Business Can Benefit From Working With an ITeS Company

According to Business Wire (2021), the global information technology (IT) market will increase to $8370.95 billion this year at a compound annual growth rate (CAGR) of approximately 6.6%. Further expectations forecast that the global tech market will reach $11866.34 billion by 2025 at a CAGR of 9%. CompTIA (2022) states companies that incorporate technology as a central part of their brand identity have contributed to 52% of the total market value growth since 2015. An ITeS company (information technology-enabled services) provides a broad range of digitised service solutions that use IT to enhance and significantly boost an organisation's performance and overall efficiency. The rapid advancement of technology offers significant growth opportunities for ITeS companies, who can take advantage of this impending need for businesses worldwide to incorporate technology into their business model for fear of becoming obsolete or falling behind their competitors. CompTIA (2022) confirms that software, hardware, and tech services equate to 56% of the technology industry worldwide, so there is no better time for ITeS companies to engage in market activity and provide their services to businesses in need.

What Is ITeS?

According to BYJU'SBYJU'S (2022), the full-form definition of ITeS is information technology-enabled services; other common names include web-enabled services or remote services. ITeS uses a broad range of approaches, processes and services incorporating IT and intelligent automation to improve the efficiency of businesses worldwide. ITeS companies outsource these services to other organisations via the internet or telecommunications to help boost efficiency and improve their overall service delivery.

What Is an ITeS Company?

Wise Geek (2022) considers a company that outsources its services through the internet or via electronic communication and uses IT technology and processes at all touchpoints of its service delivery as an ITeS company. ITeS companies outsource their services to businesses in need of technical support; some of these processes and services include

operations_1
  • Back-office operations
Call centre and customer service delivery_1
  • Call centre and customer service delivery
Business process outsourcing_1
  • Business process outsourcing (BPO)
Game process outsourcing_1
  • Game process outsourcing (GPO)
knowledge process outsourcing_1
  • Knowledge process outsourcing (KPO)
legal process outsourcing_1
  • Legal process outsourcing (LPO)
Logistics management_1
  • Logistics management

ITeS companies use their available technology to support and deliver results where the task would remain unmanageable without IT, typically in situations requiring extensive data processing to achieve the desired results.

We offer a help desk that serves to promptly resolve your employees' or customers' user issues

Benefits Provided by ITeS Companies

An ITeS company outsources their technology services to other companies to help improve efficiency and streamline their processes; this gives companies unfettered access to technology and intelligent automation and gives them a competitive edge over their competitors. Some of these benefits include:

Increased Flexibility

Outsourced IT services from an ITeS company can significantly increase your business's flexibility through business process outsourcing; by outsourcing these processes, you free up time from micro-level tasks to focus more on macro-level business strategies and functions. ITeS companies and their respective vendors offer their services fee-for-service (FFS). This payment model means that ITeS companies charge separately for each service performed, and the client is responsible for paying accordingly. This payment model helps you change your costing structure from a fixed cost structure to a variable cost structure; variable costing allows your business to adapt to market changes quickly.

Improved Resources Management

Outsourced IT services from an ITeS company can also allow for more excellent dispersion of human resources in your business. Staff who you previously assigned to administrative processes and non-core operations can now focus on core business tasks, or you can set greater priority tasks that focus on the growth of your business rather than maintenance.

Boosted Efficiency

The primary benefit of outsourced IT services from an ITeS company is that it increases the speed of business processes and boosts overall efficiency. ITeS companies use various techniques and strategies, such as linear programming to decrease inventory levels and production time; this increases efficiency and provides additional control over your business costs. Furthermore, the effective use of BPO and supply chain management (SCM) and chain partners will significantly increase the speed of all business processes.

Opportunities When Engaging with an ITeS Company

The working environment remains highly competitive due to globalisation, rapid technological advancement, the proliferation of the internet and the economic and business conditions in constant flux. Technology no longer only supports corporations; now, it plays a significant role in transforming them. Companies worldwide now rely on offshore and online ITeS service providers to meet their need for quality and cost-effective technology solutions.

Engaging with a reliable ITeS company or ITeS service provider can present your business with several opportunities in the ITeS industry; some of these include:

  • The means to create and maintain a premium global service delivery model that provides quality online services to your customers 
  • The opportunity to cultivate and develop effective end-to-end solutions and service offerings that give your company a competitive industry advantage
  • The means to effortlessly scale your business when the opportunity arises
  • The necessary tools to manage business revenue and expenses should an economic downturn arise
  • The opportunity to expand your customer network across business verticals; doing so will significantly reduce over-dependency and the risk of losing substantial market share
  • The means to reinforce superior project management methodology that remains in line with global quality standards
  • The tools to ensure accurate service execution and achieve the highest customer satisfaction in the shortest possible time

Ultimately, your choice of ITeS company or ITeS service provider will determine your business's future success and longevity; this means you must perform the necessary research and choose wisely.

Why Choose solverASSIST as Your ITeS Service Provider

There is no better IT and ITeS service provider for you than solverASSIST; as a B2B IT and ITeS service provider, we offer IT and ITeS services solutions that adopt best-in-class service frameworks (ITIL V4). We tailor our ITeS service solutions to the specific needs of our customers and provide customised service models that remain technology-driven to allow for a seamless transition, so your business can reap the benefits at a significantly faster rate.

For more information on our available ITeS services or if your business requires a customer service model, contact solverASSIST today.

X1@2x