A1@2x

DO YOU WANT TO
DRAMATICALLY INCREASE YOUR PROFITABILITY
BY IMPROVING OPERATIONAL EFFICIENCIES?

You focus on what you do best, while we take care of:

Your technology, applications and processes

ABOUT US

solverASSIST is a technology services company that provides IT & ITeS service solutions to maritime and other select industries.

We co-create intelligent service solutions where humans and machines work together with redefined processes to create excellent customer experiences and efficiencies in order to drive Profitability.

We are experts in:

DESIGNED ICONS-05

Maritime
and shipping

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Logistics
and operations

DESIGNED ICONS-07

Technology
and processes

D1@2x

OUR SERVICES

2

Technical Support

Managed Services - A fully outsourced and strategic model that improves operations and cuts expenses

5

Application Support

Transform your application support, with experts who understand both business and IT worlds

3

IT Operations and HelpDesk Management

Modernize your service desk while refocusing your IT teams efforts towards innovation and digitization

4

BPO Centre of Excellence

Remodel your business leveraging technology to reinvent processes through - RPA, Workflows, Rules, AI ML, Analytics

THE PROBLEMS WE SOLVE

DESIGNED ICONS-01

Legacy
systems

IMPACT

Causing delays

SOLUTION

We will identify the right technology that will improve efficiencies and revenue

DESIGNED ICONS-02

Labour
challenges

IMPACT

Driving up costs associated with expert staff

SOLUTION

We have the right staff and technology to improve customer experience and thereby revenue

DESIGNED ICONS-03

Archaic
processes

IMPACT

Slows things down
Drives up costs

SOLUTION

We identify the right processes that will improve revenue and efficiencies

DESIGNED ICONS-04

Poor customer experience

IMPACT

Losing customers - customer churn

SOLUTION

By bringing intelligence into the customer’s touchpoints, we dramatically improve your customer’s experience and retention

WHAT WE DO

solverASSIST is a technology services company that provides IT & ITeS service solutions to maritime and other selected industries

PROBLEM

No personal attention, or
charged a premium for it.

1

PERSONALIZED SERVICES

SOLUTION

Our tailored service solutions
enable businesses to get
personal attention. We
co-create the services you
want to offer your customers

PROBLEM

Transition costs are larger
than the benefits.

6

PLUG & PLAY
MODEL

SOLUTION

Our plug and play service
models thrive to help businesses
to achieve transition and
realize benefits faster in half
the time

PROBLEM

Labor arbitrage is no longer
relevant.

7

TECHNOLOGY
DRIVEN

SOLUTION

We standardize and digitize
services gravitating towards
technology automation,
enabling self-service
to achieve efficiency of
minimum 8% YOY.

PROBLEM

Legacy systems & processes
result in delays in setup.

8

SHIP & FIX
MODEL

SOLUTION

Our Ship and Fix service
solutions run as-is on existing
systems, while in parallel,
developing future service
models which are designed
for efficiency.

solverASSIST MIGRATION

Asset 61-1@2x

PROGRAMME
START UP

  • Program kick-off
  • Infrastructure setup
  • Governance setup & PMO structure
  • Roles & Responsibility sign off
  • Communication plan
  • Scope definition
  • Transition planning
  • Risk mitigation
  • Contract preparation
Asset 5-1@2x

INITIATION
 

  • Service specification
  • Staff qualification
  • SLA definition
  • Effort & remuneration
  • Knowledge transfer approach
  • Technical preparation
  • Co-operation duties
  • Transition governance
  • Contract sign off
Asset 4-1@2x

READINESS
 

  • People selection
  • Infrastructure readiness
  • BCP readiness
  • Implementation of Escalation process
Asset 3-1@2x

KT &
COACHING

  • Training
  • Operating manuals
  • SOP documentation
  • Access to systems
  • Coaching calls
  • Staff assessment
    completion
Asset 2-1@2x

QUALITY
ASSURANCE

  • SLA measurement &
    reporting
  • Quality review
  • BCP drills
  • Coaching calls
  • Lessons learnt
  • Final Transition report
  • Go/no-go Review
Asset 1-1@2x

START OF
OPERATIONS

  • Go live
  • SLA performance
    reporting
  • Steady-state
    communication

LATEST NEWS

How Legacy Systems Can Hinder Long-Term Business Growth

How Legacy Systems Can Hinder Long-Term Business Growth According to Userlane (2020), a shocking statistic revealed that 75% of information technology (IT) budgets for insurance…

READ MORE

solverASSIST’s Complete Guide to Escalation Management

According to Khoros (2022), 83% of customers feel more loyal to brands that respond to and resolve their complaints. Businesses that want to retain their…

READ MORE

Why Your Business Needs Tech Support

solverASSIST breaks down why efficient tech support is essential for the success of your business. When running a business, there is nothing more terrifying than…

READ MORE

5 Perks of Plug and Play IT service Solutions

In an age of rapid technological advancement, solverASSIST illustrates why custom IT service solutions are the way forward. Technology has created a competitive and dynamic…

READ MORE

Why You Need Personalised IT Services and ITeS Solutions

Rendering personalised IT and ITeS services and solutions crucial is one of the first steps a business can take to ensure innovation. IT services and…

READ MORE

PART OF THE SOLVERMINDS
GROUP OF COMPANIES

Z1@2x-100

Liner Shipping
INDIA
We provide integrated shipping
Enterprise Resource Planning
(ERP) solutions and innovative
tools that work seamlessly to
meet your business’ needs.

Z4@2x-100

Ship Management
SINGAPORE
SVM Solutions and
Technologies Pte. Ltd, specialize
in providing Digital Ship
Management Solutions to the
Maritime Industry

Z3@2x-100

Liner Optimizers
GERMANY
We take liner optimization
to the next level with a team
that combines experience
and passion in fields as
optimization, software
development and intelligent
tools.

Z4@2x-100

Predictive AI Analytics
USA
The SEDGE predictive AI
analytics platform uses
machine and deep learning
to understand patterns and
perform advanced statistical
analysis to predict outcomes,
optimize decision making and
powerfully visualize data

CONTACT US

INDIA

solverASSIST

CALL US FOR A CONSULTATION

+91-44-42020233

SEND US AN EMAIL
PAY US A VISIT

Solverminds Solutions and Technologies Pvt. Ltd., Plot 2B-4, 7th Cross Street, SIPCOT IT Park, OMR, Siruseri, Chennai, Tamil Nadu, 603 103, India

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    SINGAPORE

    solverASSIST

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    SVM Solutions and Technologies Pty. Ltd., 10 Anton Road, No. 19-15 International Plaza, 079903, Singapore

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      UNITED KINGDOM

      solverASSIST

      CALL US FOR A CONSULTATION

      +44 (0) 1252 417030

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      Sentinel House,
      Ancells Business Park,
      Fleet, Hampshire,
      GU51 2UZ, UK.

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        GERMANY

        solverASSIST

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        Solverminds GmbH, Digital Hub Logistics Hamburg, St. Annenufer 2, Hamburg, 20457, Germany

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          USA

          solverASSIST

          CALL US FOR A CONSULTATION

          (+1) 770 310 7234

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          SVM Analytics and Solutions Inc., 12600 Deerfield Parkway, Suite 100, Alpharetta, Georgia, 30004, USA

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            DUBAI

            solverASSIST

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              SOUTH AFRICA

              solverASSIST

              CALL US FOR A CONSULTATION

              +27 71 819 1807

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              PAY US A VISIT

              Solverminds Solutions and Technologies PVT LTD., Blouberg Hills Estate, Big Bay, Cape Town, 7441, South Africa

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