ABOUT US
solverASSIST is a technology services company that provides IT & ITeS service solutions to maritime and other select industries.
We co-create intelligent service solutions where humans and machines work together with redefined processes to create excellent customer experiences and efficiencies in order to drive Profitability.
We are experts in:
Maritime
and shipping
Logistics
and operations
Technology
and processes
OUR SERVICES
Technical Support
Managed Services - A fully outsourced and strategic model that improves operations and cuts expenses
Application Support
Transform your application support, with experts who understand both business and IT worlds
IT Operations and HelpDesk Management
Modernize your service desk while refocusing your IT teams efforts towards innovation and digitization
BPO Centre of Excellence
Remodel your business leveraging technology to reinvent processes through - RPA, Workflows, Rules, AI ML, Analytics
THE PROBLEMS WE SOLVE
Legacy
systems
IMPACT
Causing delays
SOLUTION
We will identify the right technology that will improve efficiencies and revenue
Labour
challenges
IMPACT
Driving up costs associated with expert staff
SOLUTION
We have the right staff and technology to improve customer experience and thereby revenue
Archaic
processes
IMPACT
Slows things down
Drives up costs
SOLUTION
We identify the right processes that will improve revenue and efficiencies
Poor customer experience
IMPACT
Losing customers - customer churn
SOLUTION
By bringing intelligence into the customer’s touchpoints, we dramatically improve your customer’s experience and retention
WHAT WE DO
solverASSIST is a technology services company that provides IT & ITeS service solutions to maritime and other selected industries
PROBLEM
No personal attention, or
charged a premium for it.
PERSONALIZED SERVICES
SOLUTION
Our tailored service solutions
enable businesses to get
personal attention. We
co-create the services you
want to offer your customers
PROBLEM
Transition costs are larger
than the benefits.
PLUG & PLAY
MODEL
SOLUTION
Our plug and play service
models thrive to help businesses
to achieve transition and
realize benefits faster in half
the time
PROBLEM
Labor arbitrage is no longer
relevant.
TECHNOLOGY
DRIVEN
SOLUTION
We standardize and digitize
services gravitating towards
technology automation,
enabling self-service
to achieve efficiency of
minimum 8% YOY.
PROBLEM
Legacy systems & processes
result in delays in setup.
SHIP & FIX
MODEL
SOLUTION
Our Ship and Fix service
solutions run as-is on existing
systems, while in parallel,
developing future service
models which are designed
for efficiency.
solverASSIST MIGRATION
PROGRAMME
START UP
- Program kick-off
- Infrastructure setup
- Governance setup & PMO structure
- Roles & Responsibility sign off
- Communication plan
- Scope definition
- Transition planning
- Risk mitigation
- Contract preparation
INITIATION
- Service specification
- Staff qualification
- SLA definition
- Effort & remuneration
- Knowledge transfer approach
- Technical preparation
- Co-operation duties
- Transition governance
- Contract sign off
READINESS
- People selection
- Infrastructure readiness
- BCP readiness
- Implementation of Escalation process
KT &
COACHING
- Training
- Operating manuals
- SOP documentation
- Access to systems
- Coaching calls
- Staff assessment
completion
QUALITY
ASSURANCE
- SLA measurement &
reporting - Quality review
- BCP drills
- Coaching calls
- Lessons learnt
- Final Transition report
- Go/no-go Review
START OF
OPERATIONS
- Go live
- SLA performance
reporting - Steady-state
communication
LATEST NEWS
solverASSIST’s Complete Guide to Escalation Management
According to Khoros (2022), 83% of customers feel more loyal to brands that respond to and resolve their complaints. Businesses that want to retain their…
Why Your Business Needs Tech Support
solverASSIST breaks down why efficient tech support is essential for the success of your business. When running a business, there is nothing more terrifying than…
5 Perks of Plug and Play IT service Solutions
In an age of rapid technological advancement, solverASSIST illustrates why custom IT service solutions are the way forward. Technology has created a competitive and dynamic…
Why You Need Personalised IT Services and ITeS Solutions
Rendering personalised IT and ITeS services and solutions crucial is one of the first steps a business can take to ensure innovation. IT services and…
PART OF THE SOLVERMINDS
GROUP OF COMPANIES
Liner Shipping
INDIA
We provide integrated shipping
Enterprise Resource Planning
(ERP) solutions and innovative
tools that work seamlessly to
meet your business’ needs.
Ship Management
SINGAPORE
SVM Solutions and
Technologies Pte. Ltd, specialize
in providing Digital Ship
Management Solutions to the
Maritime Industry
Liner Optimizers
GERMANY
We take liner optimization
to the next level with a team
that combines experience
and passion in fields as
optimization, software
development and intelligent
tools.
Predictive AI Analytics
USA
The SEDGE predictive AI
analytics platform uses
machine and deep learning
to understand patterns and
perform advanced statistical
analysis to predict outcomes,
optimize decision making and
powerfully visualize data