HELP-SERVICE
DESK
ESCALATION
MANAGEMENT
ITSM- ITIL FRAMEWORK
HELP-SERVICE
DESK
HELP-SERVICE
DESK
BUSINESS NEED
When an end-user has problems or questions about a product or service, a help desk can troubleshoot and resolve the issue.
OUR OFFERING
We offer a help desk that serves to promptly resolve your employees’ or customers’ user issues (L1) and technical issues (L2, L3) of your product, software or IT infrastructure. Our team has competence with latest ITSM tools like JIRA, Service Now.
WHY solverASSIST?
We build tailor-made service desk support models to meet the specific needs of your business. Our approach brings you the right combination of people, processes and technology while remaining fully compliant with the ITIL service management framework
WHY solverASSIST?
We build tailor-made service desk support models to meet the specific needs of your business. Our approach brings you the right combination of people, processes and technology while remaining fully compliant with the ITIL service management framework
ITSM- ITIL FRAMEWORK
ITSM- ITIL FRAMEWORK
ESCALATION
MANAGEMENT
ESCALATION
MANAGEMENT
BUSINESS NEED
Some issues can take longer than expected. If the urgency and impact is critical, these issues need proper and professional handling to avoid customer dissatisfaction. In such situations collaborating with all stakeholders is crucial.
OUR OFFERING
We offer escalation management solution (Major Incident Management including vendor collaboration by incident ownership method) where issues must be replied to within a certain time frame or managed by certain team members. We offer workflow features that can be customised and automated for easy handling of escalations and promptly resolving the issue.
WHY solverASSIST?
We create bespoke escalation management models to meet the specific needs of your business. Our connected workflow solutions and technology is fully compliant with the ITIL service management framework
WHY solverASSIST?
We create bespoke escalation management models to meet the specific needs of your business. Our connected workflow solutions and technology is fully compliant with the ITIL service management framework
ITSM- ITIL FRAMEWORK
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