solverASSIST is a bespoke IT and ITeS service solutions provider that can take your business to the next level. We are experts on shipping and logistics in the maritime industry; however, our offering extends to a few other select industries, including transportation, technology, life sciences and healthcare.
With in-depth domain knowledge and ample technical expertise supported by extensive industry experience, we can cater to the specific requirements of your business and its technological infrastructure. solverASSIST offers personalised IT and ITeS service solutions tailored to your business needs and provides outsourced BPO for your IT services. We adopt and embrace ITIL V4 best-in-class frameworks to ensure seamless service delivery so our customers can reap the benefits in a shorter duration of time.
At solverASSIST, our digitised service solutions aim to standardise and digitise services geared towards technology automation to enable self-service and boost operational efficiency. Furthermore, we provide 24/7 support for your IT services using Robotic Process Automation (RPA) and Intelligent Automation (IA) to ensure your company runs efficiently, regardless of size. Our goal is to enable your business to achieve an efficiency minimum of 8% year-on-year (YOY). With solverASSIST managing your IT services, you can concentrate on core business functions, scalability and long-term growth.
What Are IT Services?
The function of an IT service revolves around the automation of a particular business process; it contains all the operational components required for successful process execution. Therefore, IT services are the application of business and technical expertise that enables companies to efficiently create, manage and optimise information systems and business processes to deliver end-to-end customer services through technology and intelligent automation. IT services fall under applications, business processes, and infrastructure. Suppose a company outsources these IT services to a third-party vendor or specialised service provider; in that case, they become applications outsourcing (AO), business process outsourcing (BPO) and infrastructure outsourcing (IO).
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Standard IT Services for Your Business
Now that you understand IT services and their role in the industry, it is vital to know that a wide range of standard service types falls under IT services. Many of these services are general services for your business, while others fulfil a specific utility role, such as technical support or application support. Some of these services include:
Managed IT Services
Managed IT services usually form part of a managed service provider (MSP) who typically deals with single and often multiple IT service needs. Managed IT services deal with desktop, device and remote server management; they also facilitate remote cybersecurity for your business.
Monitoring services is another element of IT services and also falls under the role of an MSP; this service involves implementing various monitoring applications which closely monitor servers, security, communication and net traffic for your business. Monitoring service responsibilities can also include updating antivirus software and monitoring hardware integrity with the use of SMART applications and programs. Smaller businesses employ monitoring services as they require robust IT services, features and support, but often lack the considerable resources of larger companies.
Cloud Backup Services
The cloud is a highly versatile platform that can support innumerable IT services like software programs and operating systems. The cloud is also highly invaluable for data storage space, so it remains ideal for cloud backup service models. These cloud-based storage services allow companies to store critical data on external cloud servers and eliminate the risk of hardware failure and other similar problems. Your service provider typically supplies cloud backup services for a monthly or annual fee.
Cybersecurity is an integral part of IT services for your business and forms a broader category involving all service types covered by the umbrella of cybersecurity. The most common IT services in cybersecurity provided by an MSP include network monitoring, firewalls, antivirus and more.
Firewalls are the bottom line of any cybersecurity plan. Most companies manage this service internally however in some cases will elect a third-party service provider for additional firewall options and security.
Antivirus services are commonplace among IT services that deal with cybersecurity. Due to the ever-evolving nature of cyber threats and malware, mandatory antivirus and malware protection comes in software and extensive monitoring. On-site management of these services is also an option for business owners.
IT services that encompass business intelligence (BI) and the use of big data play a critical role in the success of your business. These IT services analyse, extract and convert this stream of information into actionable insights and reports. Examples include financial costs and click-through rates on a specific article.
IT services that facilitate all communication in your business remain integral to running your business efficiently. A UC platform is the typical software used in communication management and incorporates all social channels such as instant messaging, voice, email and voice calls. Planning a communication system that includes property guidelines and cyber etiquette is a vital part of this IT service.
These are just a few of the many IT services that your business can employ to ensure maximum operational efficiency, productivity and eventually success. But the question that remains is - are IT services necessary for my business?
Why Should I Use IT Services in My Business?
With a greater understanding of the IT services available for your business, you might still wonder if they are a necessary requirement. The reality is that there is no correct answer or recommendation, as this choice will depend entirely on the specific needs and requirements unique to your business. Some companies have a significant need for mass IT services and advanced technologies at their disposal, while other smaller operations may require little to no IT services or support.
While investing in third-party resources might appear uncertain, IT services are essential for most businesses to remain competitive in their industries. Without them, you can easily fall behind. If your business is suffering from any of the following issues, then it is time to invest in IT services.
- Your business frequently faces malware intrusions, cyberattacks and network disruptions.
- Your business projects often stall or experience delays due to insufficient expertise and resources.
- Your internal business communications are sporadic and disorganised, and the overall process remains cumbersome.
- Easy processes for your business to handle menial tasks, such as document storage, are available.
- Your business has no backup disaster recovery (BDR) strategy (backup disaster recovery to protect or recover vital data in the event of hardware failure or malware intrusion.
- You have neglected to set up mobile and remote devices on your company network.
- You lack the necessary capital to invest in new hardware and resources to meet the demands of new staff.
Your current customer support model and help desk services remain significantly outdated and cannot respond to high volume requests.
If any of these situations apply to your business, then you should consider employing an MSP to provide IT services for your business. Often internal issues and instability lead to operational downtime, which can significantly damage your business's profit margins. However, while many companies offer support for IT services, it is crucial to select a trusted IT and ITeS partner who can provide IT services specific to your business needs.
Why Choose solverASSIST as Your Partner for IT Services
IT services form the backbone of any successful business operating today, and without them, your business will fail to remain competitive in a rapidly advancing technological environment. solverASSIST provides IT and ITeS service solutions and caters to the specialised needs of the technologies embedded into the day-to-day functioning of your business. We embrace ITIL V4's best-in-class approach to deliver seamless services to our customers. Partnering with solverASSIST as your trusted IT and ITeS service partner for your IT services will give you the competitive edge your business needs to thrive in your respective industry.
Do you want to boost the operational efficiency of your business dramatically? Contact solverASSIST today and let us help you realise your business ambitions.