EMPOWER YOUR BUSINESS How Your Customer Service Manager is Key to Your Success SCHEDULE A CONSULTATION It is essential to have a skilled and experienced customer service manager to ensure that customer complaints are handled effectively and efficiently. Statistics from Zendesk share that 64% of business leaders say that customer service has a positive impact…

EMPOWER YOUR BUSINESS Why is Customer Service Important? SCHEDULE A CONSULTATION Hubspot reports that 93% of customers are likely to make repeat purchases with companies whose customer service is great, while Zendesk shares that almost three out of five consumers report that good customer service is vital for them to feel loyalty toward a company.…

EMPOWER YOUR BUSINESS Customer Complaint Resolution Advice SCHEDULE A CONSULTATION Does your business face low rates of customer complaint resolution? Keeping up with an endless slew of customer complaints can be challenging, not to mention, exhausting and admin intensive. Your customer satisfaction rate is your greatest indication of where your business is at – without…

EMPOWER YOUR BUSINESS A Case Study on Outsourcing for Success: Profitability vs Revenue SCHEDULE A CONSULTATION Outsourcing is a buzzword in business, and for good reason. There are three businesses you know of that have used outsourcing to build the foundations for their success, from the ground up, balancing profitability vs revenue. What is Business…

EMPOWER YOUR BUSINESS 5 Successful Businesses That Benefited from Outsourcing SCHEDULE A CONSULTATION Outsourcing has been a critical factor in the success of many large companies, including Google and Slack. These companies have leveraged outsourcing to access specialised expertise, cost reduce, save time, and improve efficiency. By outsourcing non-core functions, such as web development and…

EMPOWER YOUR BUSINESS A Guide to Help Your Business Reduce Costs in 2023 SCHEDULE A CONSULTATION There are several ways to reduce costs for your business budget in 2023; however, knowing when to examine your business budget and decide which areas of your company to address can be tricky. Financial strain can be lowered by…

EMPOWER YOUR BUSINESS The Best Ways to Lower Costs for Your Business in 2023 SCHEDULE A CONSULTATION Now is an excellent time to carefully inspect your financial plans for your business and lower costs to ensure that 2023 is a strong, strategic, and successful year for your company. However, cutting costs in a business can…

EMPOWER YOUR BUSINESS Outsource Support for Your Middleware Technologies in 2023 SCHEDULE A CONSULTATION Middleware technologies and cloud computing have become essential tools for businesses looking to streamline their operations and improve efficiency. However, these platforms’ complexity and constantly evolving nature can be overwhelming for organisations to manage on their own.  Outsourcing support for middleware…

EMPOWER YOUR BUSINESS Top Reasons for Outsourcing in 2023 SCHEDULE A CONSULTATION 65% of companies that previously outsourced are planning to increase outsourcing in the near future. Are you considering outsourcing non-core activities? There are many reasons for outsourcing business processes, including lack of time, difficulty finding employees qualified for specific tasks, and a need…

EMPOWER YOUR BUSINESS The Best Time to Start Outsourcing IT Services for Your Business SCHEDULE A CONSULTATION Outsourcing IT services can be a daunting prospect for any company. There are many concerns that come with handing over critical services to an external party, including potential risks to the company’s ROI and reputation. Despite these fears,…