solverASSIST News

Technology advances fast, while the tech skills gap deepens. Finding the right talent can feel like playing catch up with the future, while trying to predict employees’ next moves. Alarmingly, only 19.6% of technology staff in Asia alone say they want to stay in their current jobs (2023, Superstaff), while globally, 78% of IT, tech,…

“Change is the only constant,” says Hariharan KP, Head of Service Operations at solverASSIST. Faced with this reality, businesses find themselves at a crossroads: evolve or risk obsolescence. Yet the prospect of overhauling their operations for the elusive gains of modernization can be an overwhelming one.  The daunting upfront costs of new technology, the fear…

It is hard to think of a time when customer experience and technology weren’t connected. Businesses are constantly on the hunt for innovative strategies to draw in, engage, and retain customers, and technology plays a key role in making these goals achievable. To ignore it would be to sabotage your business and fall behind your…

Have you ever encountered an issue with an application that you can’t seem to solve? Then it is time to seek out an application support specialist. If you rely on applications to support key business functions, it is crucial for those applications to work effectively and efficiently. If they don’t, your business operations and teams…

Outsourcing to meet your company’s IT, applications and customer service support needs could enhance your company’s operations, improve its ROI and ensure its success. Or, it could be an unreliable process that causes damage to your profit margins and reputation. Business process outsourcing is a serious decision and should not be taken lightly. However, it…

According to a study conducted by Deloitte in 2022, 60% of shipping companies are outsourcing or looking to outsource their non-core capabilities. There are many valid reasons to outsource non-core services for your company in 2023, as outsourcing has proven immensely beneficial within the maritime industry. How Can Outsourcing Benefit Companies in the Maritime Industry?…

Services are essential among growing brands. Around 86% of service teams say a help desk system improves productivity. Additionally, among high-growth service teams, 51% are reliant on help desk systems ~ HubSpot. A help desk helps diagnose and fix a problem when an end user has inquiries, requests or issues with a product or service.…

Business intelligence (BI) is more important now than ever, with enterprises across the globe and various industries looking to optimise their operations and limit their risks. As of 2022, Dataprot reports that 52% of software companies and 50% of finance companies use BI platforms. Do you? Or do you simply recognise your need for BI…

A new data analytics trend might be daunting, but data analytics is integral to any business’s growth and equally important is keeping up with changes in this area. Today’s trends indicate that companies are changing how they analyse their data. Gartner reports that 37% of businesses employ artificial intelligence (AI) for their business operations, while…

How Business Process Outsourcing (BPO) Can Elevate Your Productivity and Increase Revenue As your BPO partner, solverASSIST provides the technology and expertise to help you increase productivity and revenue Did you know that according to 2022 data from Capital Counsellor, cost reduction is, at 70%, the number one reason companies choose to outsource. The same…