solverASSIST News

Have you ever encountered an issue with an application that you can’t seem to solve? Then it is time to seek out an application support specialist. If you rely on applications to support key business functions, it is crucial for those applications to work effectively and efficiently. If they don’t, your business operations and teams…

Outsourcing to meet your company’s IT, applications and customer service support needs could enhance your company’s operations, improve its ROI and ensure its success. Or, it could be an unreliable process that causes damage to your profit margins and reputation. Business process outsourcing is a serious decision and should not be taken lightly. However, it…

According to a study conducted by Deloitte in 2022, 60% of shipping companies are outsourcing or looking to outsource their non-core capabilities. There are many valid reasons to outsource non-core services for your company in 2023, as outsourcing has proven immensely beneficial within the maritime industry. How Can Outsourcing Benefit Companies in the Maritime Industry?…

Services are essential among growing brands. Around 86% of service teams say a help desk system improves productivity. Additionally, among high-growth service teams, 51% are reliant on help desk systems ~ HubSpot. A help desk helps diagnose and fix a problem when an end user has inquiries, requests or issues with a product or service.…

Business intelligence (BI) is more important now than ever, with enterprises across the globe and various industries looking to optimise their operations and limit their risks. As of 2022, Dataprot reports that 52% of software companies and 50% of finance companies use BI platforms. Do you? Or do you simply recognise your need for BI…

A new data analytics trend might be daunting, but data analytics is integral to any business’s growth and equally important is keeping up with changes in this area. Today’s trends indicate that companies are changing how they analyse their data. Gartner reports that 37% of businesses employ artificial intelligence (AI) for their business operations, while…

How Business Process Outsourcing (BPO) Can Elevate Your Productivity and Increase Revenue As your BPO partner, solverASSIST provides the technology and expertise to help you increase productivity and revenue Did you know that according to 2022 data from Capital Counsellor, cost reduction is, at 70%, the number one reason companies choose to outsource. The same…

How Legacy Systems Can Hinder Long-Term Business Growth According to Userlane (2020), a shocking statistic revealed that 75% of information technology (IT) budgets for insurance companies and banks worldwide focused on maintaining existing legacy systems. These legacy systems severely impact the performance and productivity of businesses worldwide and generate a knock-on effect on staff.  Over…

According to Khoros (2022), 83% of customers feel more loyal to brands that respond to and resolve their complaints. Businesses that want to retain their customers need to put more effort into ensuring that internal (or outsourced) incident escalation processes such as Escalation Management run as efficiently as possible and follow a specified Escalation Matrix.…

solverASSIST breaks down why efficient tech support is essential for the success of your business. When running a business, there is nothing more terrifying than facing a critical systems error; one of the most common is the dreaded blue (or black) screen of death. When your systems experience severe corruption and shut down due to…