Solve Your Application Troubles

Have you ever encountered an issue with an application that you can’t seem to solve? Then it is time to seek out an application support specialist. If you rely on applications to support key business functions, it is crucial for those applications to work effectively and efficiently. If they don’t, your business operations and teams will suffer during the downtime. And, unfortunately, so will your customers. 

Read this article for an in-depth breakdown of how an application support centre can add value to your business.

What is an Application Support Specialist?

An application support specialist ensures that applications run seamlessly for your end users. Application support detects problems that arise in applications, and either troubleshoots those problems on the front end of the application or escalates them to the technical support team or developers to remediate the problem.

Whether your customers or employees engage with the application, or whether you constructed it yourself or purchased it from the market, it must run smoothly. That is where application support comes in. In today’s world, where most organisations rely on information technology systems and applications to conduct various business functions imperative to their success, application support should be non-negotiable. 

Examples of these applications include the following:

• Financial Applications.
• Logistics-related Applications.
• Business Intelligence-related Applications.
• Overall Software As A Service (SaaS) Applications.

The Benefits of an Application Support Center

An application support specialist is critical in ensuring that your business applications run smoothly. Applications and application support specialists go hand-in-hand to guarantee your business can grow and succeed without interruption. Just as you would require a charger for your phone, you should also require an application support specialist for your applications. This specialist will ensure that your applications are functioning optimally, troubleshoot any issues that may arise, and provide you with the necessary support to keep your business running smoothly. 

The benefits of solverASSIST’s application support include the following:

• Customised.
• Guarantees Optimal Use Of the Application.
• Navigates Issues.

Application Support is Customised

As application support specialists, they understand that every business is unique, and off-the-shelf solutions may not always be adequate or sustainable for every challenge you may face. Applications, for instance, may require customisation to meet the specific needs of a business, and the application support specialist can provide the necessary expertise and support.

“At solverASSIST, we customise the application according to the customer’s specifications.”
– Hariharan KP, Head of Service Operations at solverASSIST.

Application Support Guarantees Optimal Use of the Application

Sometimes you don’t know what you don’t know. You may not realise the great potential of the features in your applications until they’re pointed out to you, and suddenly your life becomes easier. Work continues more efficiently, allowing you to increase profits and productivity. At solverASSIST, we help your team to use the application to its full potential.

When an end-user uses an application in a way that it’s not intended to be used, it may fail to work as expected or deliver the desired outcome. One of the key responsibilities of an application support specialist is to ensure that both teams and customers can use the application seamlessly. This involves troubleshooting any issues that may arise and providing guidance on how to use the application effectively. By doing so, the application support specialist helps to ensure that the end-users can get the most out of the application and that it meets their needs.

Application support supports the user as much as it does the application, offering users a workaround to common struggles they face while using the application.  

Application Support Navigates Issues

The application support specialist is crucial in ensuring that an application’s end-users have a seamless experience. They are responsible for navigating and resolving any issues the end user may encounter. As part of an application support team, they conduct a detailed investigation into the root cause of any malfunctioning of the application before proposing an appropriate solution to resolve the issue. The application support specialist works closely with developers, IT professionals, and other stakeholders to ensure that the application functions as intended and meets the needs of the end users.

Was the problem the result of some technical fault? If so, the application support specialist team will escalate the issue to the technical support team. But if the fault is related to the application itself, or if the application was built with this certain feature that prohibits specific activity, then it’s the application support team’s duty to uncover that and offer an explanation to satisfy any user concerns.

The Importance of Security in Application Support Services

When choosing the right third-party support provider to deliver application support, you must consider security. In fact, security should be a paramount concern in a world where cyber attacks are on the rise and technology is advancing at an unprecedented rate. According to the Mobius Group 2022 Cyber Security Survey, 72% of organisations worldwide have fallen victim to a cyber attack.  

Without the assistance of an application support specialist to implement and maintain proper security measures, your third-party provider could be vulnerable to malicious attacks, data breaches, and other cyber threats, consequently exposing your business to these threats. The issue is exacerbated by remote working and how easily accessible information is today. In response, your company must ensure that information is only accessible to your third parties securely.

• Your third party must implement the necessary security measures to secure data and applications. This includes secure authentication, firewalls, encryption, and authorisation protocols.
• Conduct due diligence on your third parties and any potential risks. Monitor, evaluate, and report on your third parties regularly.

Why Choose solverASSIST’s Application Support Specialist Team

At solverASSIST, we go beyond application support services to embed value into your business. We leverage automation to automate repetitive tasks, elevate how you utilise your applications, and ensure you can enjoy the benefits of the support services we offer far into your business’s future.  

The following are several benefits of choosing solverASSIST’s application support specialist team:

• Bespoke Solutions.
• Subject Matter Experts.
• Holistic View.
• Wide Range Of Application Support Services.

Enjoy Bespoke Solutions From Our Application Support Specialists

One size does not fit all, and we understand that. Our solutions are tailored to your precise needs, and this extends to the customisation we offer through our application support service.

Leverage Our Subject Matter Expertise Beyond Application Support Services

Our team are experts in shipping, logistics, financial systems, business intelligence (BI) systems, data intricacies, and more. Equipped with this in-depth understanding of business and your industry, we are perfectly positioned to tackle your application challenges.  

We do not simply understand your applications. We understand your company.

“Our application support engineers are subject matter experts. They understand the application and the business functionality, as well.”
– Hariharan KP, Head of Service Operations at solverASSIST.

Receive a Holistic Approach to Application Support Services

We look to embed value, not simply deliver application support services. Our team considers your company, your unique services, needs, goals, and challenges, and aims to offer application support services considering those other facets of your business. We provide exactly what you need because we look at the whole picture. 

Choose From a Wide Range of Application Support Services

solverASSIST offers a range of support services for your applications. We support your liner, BI, and financial applications, and in addition, provide Salesforce support. 

solverASSIST can enable the following: 

• Seamless functioning of your BI tools and data availability.
• Best-in-class support to solve finance application issues and keep your financial data easily accessible.
• Salesforce configuration and maintenance support to run your Salesforce platform efficiently.
• Robust support for your liner applications, covering all liner modules: Sales, CS, Equipment, Vessel Planning, Operations, Documentation and more.

Get Application Support Services for Your Latest Technologies

solverASSIST’s application support services also cater to web 3.0 technologies, so you can rest assured that no application is too advanced for our support services. We keep on the cusp of digitisation and new technological advancements to guarantee you receive the most relevant support. 

However, these technologies – whether blockchain, artificial intelligence, or machine learning – are still quite nascent. There are few use cases to demonstrate their role in modern applications. Despite this, solverASSIST does not hesitant to harness these technologies, when applicable, to increase your applications’ performance.

“An important feature of our services is how we can make our service solutions completely technology enabled. This allows the services to work seamlessly, taking care of both the availability and ensuring that the processing of information is much faster than human intervention.” – Hariharan KP, Head of Service Operations at solverASSIST.

The application support specialist is a crucial member of solverASSIST’s application service centre team, offering a unique advantage to clients. They support various applications and improve efficiency by integrating new technologies, ultimately making the client’s jobs easier.

Through their expertise and dedication, the application support specialist helps solverASSIST’s clients optimise their use of applications, resulting in improved productivity and enhanced outcomes.

Receive Ongoing Value From Our Application Support Specialist

The application support specialist provides services that enable clients to benefit from their applications long after the initial assistance has been provided. By building a support model tailored to the client’s needs, they standardise and automate processes, ensuring they remain manageable and streamlined for future use. This service offers a long-lasting benefit to clients, enabling them to reap rewards from their applications continuously.

We don’t simply provide application support services. We make your process stronger and more efficient, so you can work smarter and achieve a greater return on investment (ROI).

Easily Solve Your Technical Issues With solverASSIST’s Application Support Specialist Team

At solverASSIST, we understand application support’s important role in your business. We are passionate about providing the highest quality IT and ITeS service solutions and support to your ever-evolving industry. 

Through our deep domain knowledge and technology expertise, we can offer exclusive services tailored to meet your specialised needs. Our commitment to excellence is reflected in our adoption of ITIL V4’s best-in-class approach to ensure that our customers always receive the best possible service.

Transform your application support with experts who understand both worlds: IT and business. Book a free consultation to learn how we can add value to your business.