BI Application Support Services in the Maritime Industry

In the hub of Hamburg, Germany, a large and prominent business house in the maritime and supply chain management industries stands out for its container shipping services. This organization was poised to improve its efficiency and decision-making capabilities by leveraging advanced business intelligence (BI) tools – however, it soon faced obstacles. 

That’s where solverASSIST stepped in, equipped with industry-specific knowledge and technological proficiency, to provide BI application support services. 

Which BI Tools Need Application Support?

Our client is using three business intelligence tools: WebFocus, QlikView, and Qlik Sense.

WebFocus is a BI and analytics platform known for its robust data integration, advanced analytics, and data visualization capabilities. It enables businesses to derive actionable insights from a wide range of data sources, making it a valuable tool for companies dealing with large and complex datasets.

QlikView, on the other hand, offers interactive guided analytics and dashboard applications. Its powerful associative data modeling allows users to uncover data insights and relationships across various sources, enhancing decision-making processes.

Qlik Sense, the third primary BI tool used by the client, brings a more user-friendly, self-service data visualization and discovery capability to the table. Its intuitive drag-and-drop interface allows users to easily create custom reports and dynamic dashboards.

The Challenge Without BI Application Support Services

Our client was grappling with a backlog of unresolved issues across their BI platforms. This backlog was not only impeding their ability to harness the full potential of these tools but also affecting their operational efficiency.

solverASSIST’s approach to addressing these challenges was systematic and focused. Upon engagement, our first step was to take stock of all the open issues. These issues were then methodically clustered based on common characteristics or underlying problems. This clustering strategy was crucial as it allowed for a more organized and timely resolution process.

The Benefits of BI Application Support Services

solverASSIST equipped the client for future growth by implementing a system for developing problem records, while performing support services. This initiative provided the client with a complete view of problematic areas and issues clusters.

Such detailed records enabled the client to identify patterns, anticipate potential problems, and make informed decisions to prevent recurring issues. This proactive stance on problem management and resolution was essential for their continuous improvement and scaling in a competitive business environment.

  • 24×5 Support. solverASSIST provided around-the-clock support to ensure that any issues could be addressed promptly. This support enabled the continual maintenance and the smooth functioning of the BI tools while minimizing downtime. 
  • Bridging Business and Technical Understanding. One of the standout benefits of the project was solverASSIST’s ability to comprehend business user queries and translate them into a format understandable by BI developers. This bridging of communication gaps between business users and technical teams led to more effective problem-solving.
  • Empowering Self-Service. solverASSIST not only resolved issues but also provided steps for self-service, enabling the client’s team to handle similar problems independently in the future. Where possible, we created knowledge documents and contributed to a valuable repository of information and best practices. 

A standout moment in this project was when solverASSIST provided in-depth support during the Qlik GeoAnalytics integration in our client’s BI applications, skilfully addressing the client’s team’s initial unease with this new environment. Our team proved that you don’t need to lose sleep over applications, technology, and processes. We can give you peace of mind.

Contact us for a free consultation to harness the full capabilities of your BI tools.